Why are you doing this?

I love tasty coffee. I want to be able to share my love of tasty coffee. I think people all around the world should be able to enjoy tasty coffee and so I’m doing something about it!

How much will it cost?

Tasty and delicious coffee is yours in exchange for signing up to a weekly direct debit for £6.50.

How does that work?

Each week £6.50 will be debited from your chosen account, usually 5 – 7 days before the coffee is dispatched to allow time for the payment to clear before we dispatch your coffee.

I don’t have Bank Account, can I subscribe?

Very sorry to say that you can not, at this time we are only able to offer this subscription with the payment being taken via a direct debit.

I don’t live in the UK Can I subscribe?

If you live in the United States of America, Japan or Mainland Europe then yes you can! You just need to click on the drop down box in the top right hand corner of this page and select your location. If you live in any other part of the world then you’ll need to take out a paid up front subscription via our website http://www.hasbean.co.uk/products/in-my-mug-subscription-pack-3-months-12-weeks

What will I get on this subscription?

Each week we will roast and post a 250g bag of tasty and delicious coffee to you.

How much coffee is there in each bag you send?

250 grams (two hundred and fifty grams)

What determines the coffees you send?

In a way, nothing! I’ll send out whatever is tasting great right now, or whatever’s exciting, or a coffee I’m particularly excited about. To get a feel for the kind of coffees I like to send out on subscriptions have a look at the archive for our domestic UK weekly subscription at http://www.inmymug.com/episodes

Can I have my coffee ground?

Sorry to say you can not, we want your coffee to be as fresh as possible when it reaches you but do realise with international shipments they can sometimes take a little longer. With this in mind we want the beans to travel to you in whole bean form to ensure you can enjoy them at their very best.

How often will I receive coffee?

You will be sent a bag of coffee once a week.

I hear there’s a video, where can I see it?

You have heard correctly my friend! You can see the video that accompanies the coffee at http://www.inmymug.com

I can’t understand Steve, why is he saying yamyamyam?

Those beautiful sounds you’re hearing are from the Cannock accent! I grew up in the small Staffordshire county town of Cannock and that’s what everyone from Cannock sounds like. If you would like to know a little more about Cannock please have a look on Wikipedia as there is a lovely page about the town http://en.wikipedia.org/wiki/Cannock

If you can’t quite understand something I’ve said or would like any additional information about the coffee or have any questions at all then please send us an email to orders@hasbean.co.uk.

How will you ship orders?

All subscription coffees are shipped on a Friday by Royal Mail First Class.

How much does shipping cost?

The cost of shipping is included in the total weekly direct debit.

How long will it take?

Royal Mail aim to deliver all First Class post the next working day after dispatch, although this is an aim not a guarantee and can sometimes take longer due to unfortunate circumstances beyond the control of us and Royal Mail.

Will the package fit through my letterbox?

We’ve designed the subscription coffee bags and postage jiffy bags to be able to fit through most letterboxes. We don’t want you to have to wander down to the sorting office to collect your weekly coffee so the coffee bags that subscription coffees are posted in are thinner than our normal 250g retail bags. Unfortunately we can’t guarantee that your post-person will fit your coffee through your letterbox but do know that the good folk at Royal Mail always do their best to deliver everything they can.

Will I need to sign for my coffee?

No! Each coffee is shipped via Royal Mail First Class so will be delivered without need for a signature.

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What if I don’t like your coffee?

Then I’ll be very sad :( But that’s OK because I don’t want you to be sad too. For any questions related to brewing please let us know, sometimes just a little tweak in recipe can help to totally change a coffee, ping us an email to orders@hasbean.co.uk with how you’re currently brewing and we’ll do our best to help. If unfortunately our coffee just isn’t to your tastes then you can cancel at any time by sending an email to orders@hasbean.co.uk.

Is there a contract / minimum amount of bags?

No there isn’t, you are free to unsubscribe whenever you would like. You just need to send an email to orders@hasbean.co.uk mentioning your subscription reference number asking to unsubscribe and we’ll do the rest for you.

How do I get in contact with you about my subscription?

The very best way to get in touch with us about your subscription (or anything for that matter!) is email! Please send us an email to orders@hasbean.co.uk mentioning your subscription reference number and we’ll get back to you as quickly as we can.

My coffee hasn’t arrived, what do I do?

I’m sorry to hear your coffee hasn’t arrived yet, always makes us sad when we put so much effort into being as quick and efficient as possible with roasting and dispatching to then be let down by postal people. Royal Mail won’t class any items as lost for 28 working days but we always give them 14, if your coffee hasn’t shown up 14 working days after you received your dispatch confirmation email then please let us know by emailing orders@hasbean.co.uk.

Can I pause my subscription if I go away on holiday?

Unfortunately not, when you sign up for the direct debit the payment schedule is set in stone and can’t be changed. If you think you might be away a lot then it might be easier for you to subscribe via a paid up front subscription (http://www.hasbean.co.uk/products/in-my-mug-subscription-pack-3-months-12-weeks) as we are able to pause these whenever necessary.

Can I change my address if I move?

Yes of course you can! We know how stressful moving house is and so don’t want to be an added pain when you’re trying to get everything sorted, also know how essential coffee is to get through the box hauling so need to keep you caffeinated! Just ping us an email to orders@hasbean.co.uk with your subscription reference number and new address, we’ll do the rest.

How do I cancel?

You’re breaking my little heart, please don’t go, I’ll miss you! If you would like to end your subscription then all you need to do is send an email to orders@hasbean.co.uk mentioning your subscription reference number and that you’d like to cancel, we’ll do the rest for you.